Terms and Conditions

Welcome to VelvetBloom. By using our website or purchasing our services, you agree to the following terms and conditions. Please review them carefully.

Services

VelvetBloom provides floral arrangements for personal, corporate, and event purposes. All arrangements are subject to availability and customization as per client requests.

Pricing and Payments

Prices are listed in £ and may be subject to change without prior notice. Payment must be made in full to confirm your order. Additional charges may apply for last-minute changes or special requests.

Shipping and Delivery

• Delivery times and fees are based on location and order specifics.
• VelvetBloom ensures fresh flowers at the time of delivery but cannot guarantee extended freshness after delivery due to environmental factors.

Returns and Refunds

• Refunds or replacements are available for orders that arrive damaged or incorrect, provided claims are made within 24 hours of delivery.
• Custom orders are non-refundable but may be adjusted to address client concerns.

Intellectual Property

All designs, images, and content on VelvetBlooms platform are the property of the company and cannot be reproduced without written consent.

Liability

VelvetBloom is not liable for circumstances beyond our control, such as weather or third-party courier issues. We will, however, make every effort to resolve any disruptions to your satisfaction.

Acceptance

By placing an order with VelvetBloom, you agree to these terms and conditions.